Shipping policy

SHIPPING POLICY

Where we ship
We currently deliver across India. A small number of remote pincodes may not be serviceable by our courier partners. If your pincode cannot be serviced, we will contact you and cancel the order with a full refund.

Shipping charges
Shipping is free on all orders within India. Cash on Delivery (COD) is available on eligible pincodes.

Processing and delivery time
Orders are usually dispatched within 1 to 3 working days of being placed. Once dispatched, delivery typically takes 5 to 8 working days depending on your location. Orders are not dispatched on Sundays or public holidays. These timelines are estimates, and delays can sometimes happen because of courier issues, weather, festivals or other reasons outside our control. If your order is delayed, we will keep you updated.

Order tracking
Once your order is dispatched, we will send you the courier name and tracking number by email and/or SMS/WhatsApp. Tracking details usually start updating within 24 to 48 hours of dispatch. If your order has not arrived within the expected time, email us at voluma.cs@gmail.com with your order number and we will follow up with the courier for you.

Change of delivery address
If you need to change your address, email us at voluma.cs@gmail.com as soon as possible. We can update it any time before the order is dispatched. After dispatch, we will try our best to help, but changes may not always be possible.

Cancellation by us
We may cancel an order if a product is out of stock, if there is an error in pricing or product information, if your pincode is not serviceable, or if we are unable to verify the order (for example, unreachable COD orders). If we cancel an order you have already paid for, we will refund the full amount to your original payment method within 5 to 7 working days.

Damaged, missing or wrong items
Please check your package when it arrives. If the product is damaged, leaking, missing or not what you ordered, email us at voluma.cs@gmail.com within 48 hours of delivery with your order number and photos (an unboxing video helps us resolve it faster). We will arrange a replacement or refund as set out in our Refund Policy.

Failed delivery
If a delivery fails because the address was incorrect or nobody was available after the courier's attempts, the parcel may be returned to us. For prepaid orders, we will contact you to arrange re-delivery or a refund (excluding any additional shipping cost, where applicable).

Contact
For any shipping questions, email us at voluma.cs@gmail.com.